Technical Service Engineer (m / w / d)

About this opportunity

As Technical Service Engineer, you are a skilled engineer with practical knowledge covering the whole digital process chain and support customers after sales process is completed. In this position, you have a close connection to your customers and help them maintain and service their 3D printing systems in production environment. If you are a sympathetic, reliable, and resilient character who does not shy away from any challenge and enjoys traveling, you are highly welcome in our team. In this role, you will… maintain, service, and repair industrial 3D printing production systems inhouse or at customers plan and support machine deliveries and machine commissioning plan and execute service assignments at customers support, consult, and train customers via telephone, mail, remote, or on-site ensure the satisfaction of your customers understand in detail the digital process chain to provide customer with best solution and product collect & act on customer feedback including requests for additional support from departments to meet customer requirements conscientiously document customer assignments and customer feedback In this role, you’ll need … +5 year of experience in additive manufacturing or similar fields a technical bachelor’s degree preferably a master’s degree +5 years of hands-on experience working with additive processes experience in the use of CAD software technical problem solving and troubleshooting skills to be sympathetic and confident in the interaction with customers to be communicative, self-confident, fluent in German and English, able to work under pressure and with perseverance, accurate, and have an independent working style the willingness to travel (up to 30%) German : Für die Position gilt der Kollektivvertrag für Kunststoffverarbeiter, das Mindestgrundgehalt nach 4 Verwendungsjahren liegt bei 3.075,77 monatlich Euro brutto für die Verwendungsgruppe IV mit klare Bereitschaft zur Überzahlung. English : The collective agreement for plastic processors (Kunststoffverarbeiter), applies to the position, the minimum basic salary with 4 years of experience is 3.075,77 euros gross per month for the job category IV with a clear willingness to overpay.