German Speaking Video Streaming Support - Remote in Greece

Patrique Mercier Recruitment JP is excited to offer a remote opportunity for a German Speaking Video Streaming Support Specialist based in Greece! This position allows you to work from the comfort of your own home while being part of a leading tech company that values customer satisfaction and innovative solutions. In this role, you will assist German-speaking customers with their video streaming needs, ensuring they have a seamless and enjoyable experience.

Responsibilities

• Provide exceptional support to German-speaking customers via phone, email, and chat regarding video streaming services.
• Troubleshoot and resolve technical issues with efficiency to enhance customer satisfaction.
• Educate customers on how to use the platform effectively and make the most of its features.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with technical teams to escalate complex inquiries and ensure timely resolution.
• Participate in ongoing training to stay updated on product features and improve support skills.
• Gather customer feedback to contribute to the continuous improvement of service quality.

Requirements

Benefits