German speaking E-mail & Chat Customer Support in Malta w / Relocation Bonus

Position : German Customer Support & Content Moderator

Location : Malta

Role Overview :

Support customers via email and live chat (no phone calls), providing accurate and helpful responses.

Review user-generated content across marketplaces / apps to ensure it follows company policies and country-specific laws.

Work 70% in customer support and 30% in content moderation.

Key Responsibilities :

Respond professionally to customer inquiries and complaints.

Review images, accounts, and text content to maintain a safe online environment.

Follow and stay updated on client policies and guidelines.

Accurately report trends, violations, and provide feedback to managers.

Suggest improvements in workflows and processes.

Participate in training sessions to ensure quality and compliance.

Adapt to different workflows, clients, and market requirements.

Requirements :

C2-level German and good English skills.

Strong computer skills, especially with Microsoft Office (Excel, Word).

Attention to detail, quick decision-making ability, and a proactive attitude.

No prior experience needed – full training will be provided.

Working Conditions :

Rotational shifts between 7 : 00 AM and 00 : 00 Midnight (morning and late shifts).

5 working days per week, 2 days off.

Indefinite contract.

Full onsite training during the first two weeks.

Benefits :

Health insurance after six months of employment.

Career progression opportunities.

Relocation support, including :

Airport pickup.

Hotel accommodation covered (up to 3 weeks).

Partial flight ticket reimbursement after probation period.