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Assistant client manager be part of our growth journey • vienna
Zuletzt aktualisiert: vor 10 Stunden
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Client Success Manager
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Client Success Manager
emarsysViennaVor 10 Stunden
StellenbeschreibungCommercial ownership of your client portfolio and targeted contract negotiations with decision-makers to achieve customized solutions and long-term contracts that meet customer needs while promoting the growth of our company Drafting and adapting contracts, addendums, and service level agreements in coordination with the legal department and the global commercial team Acting as the primary interface with all relevant support functions (e.g., Technical Consulting, Strategic Services, Solution Consultants, Training team, Technical Support, etc.) within SAP Emarsys Maintaining the CRM tool and other information systems to document ongoing customer activities and enable accurate forecasting and reporting Relevant experience in B2B Success / Account Management / Sales OR / AND a background in Marketing / CRM with a strong understanding of our customers' needs and realities A strong passion for the technical and digital world Knowledge of e-commerce solutions, web analytics, loyalty management, or retail is desirable Excellent, confident and professional communication with customers in both German and English, both written and verbal, along with a convincing presence when speaking with decision-makers High sense of responsibility, self-motivation, initiative, and resilience Strong presentation skills, negotiation talent, conflict resolution, and assertiveness (acting as a mediator between SAP Emarsys and customer interests) Willingness to travel (20%) Experience in digital marketing / technology and SaaS A continuously growing company with an international presence, highly innovative product, and leading market position A dynamic and appreciative corporate culture : positive and open collaboration, ambitious work atmosphere, space for initiative, and a culture that embraces learning from mistakes A comprehensive onboarding program as well as internal training and development opportunities A well-designed onboarding plan : we set you up for success and support your career with on-going training and development Great benefits such as Pluxee meal vouchers, massages in the office, regular health initiatives, 2 corporate volunteering days per annum etc An annual gross salary starting from EUR 43,078. gross / year (38,5 hours / week), depending on your professional qualification and experience
As part of our continued growth in a key region, SAP Emarsys are looking for a German Speaking Customer Success Manager to join the highly successful team in Vienna.
We are looking for a dedicated Client Success Manager who will be commercially responsible for owning, retaining and growing their customer portfolio, with a strong focus on long-term customer retention through the adoption of our platform.
You will work continuously to maximize the usage potential of our customers and expand their product portfolio with us. You will always keep the goals of our customers in mind and provide advice on the value-adding use of our products and services. Acting as a trusted advisor for the customer, you will demonstrate success and pave the way for further business development.
YOUR RESPONSIBILITIES
- Continuously build and nurture long-term and sustainable customer relationships on all stakeholder levels (from users to decision makers, to partners)
Analysing customer needs and goals, and developing tailored strategies to use the platform more efficiently and productively
YOUR PROFILE
WHAT WE OFFER
A modern office in a central and easily accessible location
We look forward to receiving your online application (please include your salary expectations and earliest possible availability)
At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.