Technical Support Engineer (m / w / d) IN WIEN

We’re a real startup, not a playground. Bootstrapped and fast-growing.

Our motto : Move fast, break things. Chatarmin to the moon.

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.

We’re looking for a Technical Support Engineer as part of our Customer Success Team who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop.

You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast.

Aufgaben

• Be the go-to person for first-level technical questions from customers (chat, email, and tickets)
• Train and improve our AI support bot to deliver better outcomes
• Join customer calls when technical depth is needed
• Troubleshoot and resolve issues fast - or escalate smart when needed
• Write and maintain clear technical documentation and knowledge base articles
• Work closely with the product team to flag bugs, suggest fixes, and improve the customer experience

Qualifikation

Benefits

Interview Process

WhatsApp Marketing Software. B2B bootstrappet SaaS aus Wien.