German Speaking Customer Service for Media & Entertainment industry

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative within the Media & Entertainment industry. This role offers you the chance to engage with a dynamic team and provide exceptional support to customers who are passionate about films, music, and entertainment.

Responsibilities

• Deliver top-notch customer service to German-speaking clients via phone, email, and chat concerning media and entertainment inquiries.
• Assist customers with subscription services, content access, technical issues, and general inquiries.
• Handle complaints and resolve customer issues efficiently while maintaining a positive customer experience.
• Stay informed about the latest offerings and updates in the media and entertainment sector to provide accurate information to customers.
• Document customer interactions and feedback meticulously to help improve service quality.
• Collaborate with internal teams to address complex inquiries and enhance user experience.
• Maintain a customer-first approach to build long-lasting relationships with clients.

Requirements

Benefits