German Speaking Customer Service for Education & E-Learning industry

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Education and E-Learning industry. This role offers the chance to engage with clients seeking educational resources and support, while making a significant impact in their learning journeys.

Responsibilities

• Provide exceptional customer service to German-speaking clients through phone, email, and chat regarding educational products and e-learning solutions.
• Assist customers with inquiries about courses, enrollment processes, and online learning platforms.
• Guide clients through troubleshooting issues and provide effective solutions to enhance their learning experience.
• Handle customer feedback and complaints with professionalism, striving for resolution and satisfaction.
• Maintain in-depth knowledge of the company's educational offerings and promote suitable solutions to clients.
• Document all customer interactions accurately to inform ongoing improvements in service quality.
• Collaborate with internal teams to address complex issues and ensure client success.

Requirements

Benefits